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Delivery & Returns

DELIVERY

  • We live the island life and LOVE island time, but we LOVE you guys (our customers) too.  We work hard to ship your orders to you ON TIME.

  • We ship from our Nashville TN warehouse within 48 hours of receipt of your order & payment.  

  • We ship all packages by standard postage within the states & territories of USA, via United States Postal Service.  If you spend $50 or more, postage is FREE, purchases under $50 are charged $8 postage & handling.

  • Delivery times are dependent on your location in relation to our Nashville TN warehouse, and estimates can be found on USPS website.

AUSTRALIA

       If you live in Australia and wish to shop our collection, we now have fantastic international shipping rates if you shop on this site and we send it to you from USA, or you also have the option to visit our Aussie site www.islandsmiles.com.au  We do have a large selection in Australia, but not all items are always available in our Australian store. In Australia we ship from Coffs Harbour NSW.

 

RETURNS 

  • We want you to be completely happy with your island goodies, so if you change your mind about an item purchased, or have ordered the wrong size, and need to return your item purchased, we will exchange it or give you a refund, provided that its returned to us in its original condition and packaging, unworn, unwashed, and with all the labels still attached.

  • If you have received a rare reject item, please email the designer Kim directly with the details, so that she can make sure that it is resolved with a replacement or a refund.  Click here to email.
  • NO returns accepted on SALE items.

  • Please include this returns form with the item that you are returning to us.

  • Please mail the returned item to our Nashville TN mailing address below.

  • Please mail with a trackable signature confirmation service, as no refunds or exchanges can be honored without receipt of returned items.

  • We gladly accept returns and exchanges on our island treasures within 31 days of receipt. Refunds will be processed to your credit card via PayPal, within 10 business days.

  • Unfortunately costs associated with the return of the item are non-refundable, but we will honor our FREE shipping within the USA on exchanged items that we mail back out to you.

  • Island smiles x

WHERE DO I MAIL MY RETURN or EXCHANGE?

 Please mail your returns to...

     WFSLLC - West Indies Wear LLC

     1501 County Hospital Rd, 

     Nashville TN 37218

 

REFUNDS

  • Refunds will be honored within 10 days of receipt of your returned items, providing the items are received in accordance with our returns policy.

  • The refund will be returned to you via the exact same method of payment you used to make your original purchase.  You will receive acknowledgement of your refund via email.

  • All return shipping costs are for the cost of the customer.

EXCHANGES

  • We are happy to exchange your purchase for another style, size, or color subject to availability.

  • Exchanges can take up to 10 working days to process.

  • We will accept up to one exchange per order. 

  • If you wish to return the exchanged item we will happily issue a refund, providing the returned item meets our Returns Policy.

  • All return shipping costs are for the cost of the customer.

  • Island smiles x