Delivery & Returns
48hrs Dispatch from Nashville, TN
$8 Flat rate US shipping
31 Days to return or exchange
FREE Shipping on exchanges back to you
Delivery
| Ships from | WFSLLC — West Indies Wear, Nashville, TN warehouse |
| Dispatch time | Within 48 hours of receiving your order & payment (Mon–Fri) |
| Carrier | United States Postal Service (USPS) standard postage |
| US shipping | $8.00 flat rate — all US states & territories |
| International shipping | Charged at actual USPS cost, calculated at checkout |
| Delivery time | Dependent on your location from Nashville, TN — estimates available on the USPS website |
Shopping from Australia? You can shop this site and we'll ship to you from Nashville — or visit our Aussie site at westindieswear.com.au for local shipping from Coffs Harbour, NSW. Note: not all styles are always available in the Australian store.
Returns
We want you to be completely happy with your island goodies! If you've changed your mind or ordered the wrong size, we'll exchange it or give you a full refund — no drama.
| Return window | 31 days from date of receipt |
| Condition | Unworn, unwashed, all tags attached, in original packaging |
| Sale items | No returns accepted on sale items |
| Return postage | Customer's responsibility — please use a trackable service with signature confirmation |
| Faulty item? | Email us directly at islandsmiles@westindieswear.com with your order number and a photo — don't mail anything back until you hear from us |
How to return — 4 simple steps:
- Download and print the Returns Form — or write the same info on a note by hand
- Pack your item securely with the completed form inside the parcel
- Mail to our Nashville, TN address below using a trackable service with signature confirmation — we can't process returns without confirmed receipt
- Email us your tracking number so we can keep an eye out
Return address:
WFSLLC — West Indies Wear LLC 1501 County Hospital Rd
Nashville, TN 37218
United States
Nashville, TN 37218
United States
Refunds
| Processing time | Within 10 business days of receiving your return |
| Refund method | Back to the exact same payment method used for your original purchase — credit card or PayPal |
| Confirmation | You'll receive an email acknowledgment when your refund is processed |
| Condition | Tags still attached, enclosed in original packaging bag |
| Return shipping | Non-refundable — return postage costs are the customer's responsibility |
Exchanges
| What can I exchange for? | Another style, size, or color — subject to availability |
| Condition | Tags attached, in original packaging bag |
| Processing time | Up to 10 working days after we receive your return |
| Exchanges per order | One exchange per order maximum |
| Shipping back to you | FREE — we cover the postage on exchanged items we send back to you within the USA |
| Changed your mind again? | If you wish to return an exchanged item, we'll issue a refund as long as it meets our returns policy above |
Island smiles x